Contact Support
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We typically respond within 24 hours
Quick Help
Common support options
Track an Order
Look up your order status
Report an Issue
Security or privacy concerns
Billing Support
Payment or refund questions
Live Support
Need immediate assistance? Our support team is available.
Frequently Asked Questions
Quick answers to common questions
How does Paid.AI work?
Paid.AI is an AI-powered checkout platform that connects merchants, developers, and shoppers. It enables AI shopping assistants to place orders on behalf of customers while ensuring security and transparency throughout the purchasing process.
Is my payment information secure?
Yes, Paid.AI uses bank-level encryption and is fully PCI DSS compliant. We never store your full credit card details on our servers and use tokenization for all transactions.
How do I track my order?
You can track your order by logging into your account and visiting the 'My Orders' page, or by using the Order Lookup feature with your order ID or email address.
What's the return policy?
Return policies are set by individual merchants. You can find the specific return policy for your purchase on your order details page or by contacting the merchant directly.
What if I have an issue with my order?
For order-related issues, you can contact the merchant directly through your order details page. If you need further assistance, our support team is available to help mediate and resolve any problems.
How do I know which AI agents have access to my data?
You can view all AI agents you've granted permission to in your Account Settings under the 'Privacy' tab. From there, you can also revoke access at any time.
Trust & Safety
Paid.AI is committed to security and compliance. We are PCI DSS compliant and adhere to GDPR and CCPA data privacy standards to protect your personal information.
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